Zendesk-CloudCover partnership combines the best in customer service solutions and technology expertise to get the job done right
CloudCover joins hands with Zendesk to implement the perfectly configured customer support systems that works for your business.
Zendesk products are designed for help desks at businesses to be robust, scalable and flexible. Their primary objective is to help improve communication and make sense of the massive amounts of data so that organizations understand their market.
CloudCover’s services implement the perfectly configured systems that work to your business specifications.
“CloudCover has been excellent in orchestrating our migration from on-premise data center to the cloud. The methodical execution and effective cloud management by CloudCover has helped us in commendable cost saving with optimization strategies and improved efficiency with cloud best practices.” -Rishi Jethva, Manager IT, Aditya Birla Group
Analysis and Implementation Services
We assess your customer service processes and advise on the right mix of Zendesk’ offering. We also design required integrations to upstream/downstream external systems via Zendesk’ API or build customized plugins.
We implement the right team structure and workflow hierarchy, customized reports .. your entire solution and we train your agents on it.
Please contact us for a free 30 day trial and consultation.
Trivago provides multilingual support for 20 million website visitors
Shopify now focuses on a single workspace to support customers
Groupon chose Zendesk Support to help scale support for their massive international business
Xerox uses triggers and groups to support their workflow
GO-JEK improved their first response time by 69% after implementing Zendesk Support
PaperCut loves Zendesk Support’s ease of use and sophisticated reporting