Reliability Management depends on understanding your systems inside out and then measuring it in-flight. This requires an initial setup during which we work closely with your engineers to discover and document all the parts of your applications and services. During this setup phase we help instrument and increase the observability (o11y) of your stack, using measurements provided by your cloud of choice, open source tooling, and any commercial software you might already have.
This stage is crucial to gaining overall visibility of everything in play but also quickly identifying what happened when things go wrong.
Measure what matters
Use data from everywhere (logs, events, metrics, traces, and more) to see everything.
More Signal, Less Noise
Don't get inundated with information that doesn't help, figure out what matters most.
Find baselines and define SLOs define health for your unique system.
Need to get a grip on your cloud services?
The key to figuring out what went wrong is knowing the relationships between all the different parts of a system. We strive to connect the dots between everything so failures get put into context, leading to quicker diagnosis and more effective postmortems.
This is typically done at an architectural level but often evolves with each failure as we learn what makes your platform tick and how all the moving parts are related to each other.
Deep Understanding = Rapid Diagnosis
Discover, derive, and document dependencies between your services.
Discover hidden links in the data and use patterns to find leading indicators of failure.
Quick diagnosis and deep postmortems to help recover quickly and fix bugs fast.
Find problems before they happen
The job of reliability is never done because healthy applications keep changing. Our SRE team provides guidance and support both in the initial setup and during production fires. They're a formidable bunch, battle-tested and full of lived experience from some of Asia's largest cloud-native environments.
We also call on support from other departments at CloudCover to give you access to the subject-matter expertise we've gained in specific database systems and other platforms.
SRE as a Service
Lean on the experience of hundreds of production fires and swap war stories of epic bugs.
Go deep really quickly and escalate to our SMEs for everything from databases to kubernetes.
On call and On Demand
The best talent in the business available 24×7 and whenever you need it.
There's no replacement for experience
We partner with your development team to holistically map out your entire service footprint. Drop us a line, we would love to hear from you. 🙂
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