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Across a portfolio of services and clients, Technical Account Managers must leverage their management and leadership capabilities to develop a rapport with stakeholders, proactively identify and manage risks, resolve issues and escalate where appropriate to ensure quality and velocity in service delivery.

Attributes and Qualities

  • Empathetic, positive attitude with a desire to help our customers succeed
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Results-driven mentality, with a bias for speed and action
  • Ability to function in an ambiguous, fast-paced work environment or situation

Roles and Responsibility

  • Manage client portfolio to provide exceptional Managed Services experiences
  • Proactively manage account escalations for support or response to alerts and events
  • Maintain open channels of communications with internal and external stakeholders
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Lead in the management, supervision and effectiveness of internal resources
  • Contribute to the continuous improvement of services, solutions and operations
  • Onboard new customers in coordination with sales, delivery and consulting teams

Basic Qualifications

  • 3+ years in an Account Management, Customer Success, Relationship Management, or similar role
  • Relevant degree (BA/MBA preferred) or demonstrable Business Acumen experience
  • Workforce management in service-orientated environments.
  • Flexible in shift or on-call assignments and work areas, including nights and weekends.
  • Interpersonal engagement skills
  • Command of English (reading, writing, speaking, listening & interpretation)
  • Demonstrable examples of living CloudCover’s Core Values

Desirable Qualifications

  • ITIL ITSM certified or relevant experience
  • Project management certified or relevant experience, preferably Agile/Scrum
  • 2 years of previous experience supervising a team in a customer service environment
  • Experience with DevOps, DevSecOps, DataOps or SDLC services
  • Experience with AWS, GCP, Azure or Cloud-Native technologies
  • Experience with FreshDesk, Jira and Confluence or equivalent software experience

Equal Opportunity

Our mission is to unlock the human potential for creative, strategic, and sustainable impact by eliminating cloud and IT operations that are repetitive and devoid of value. To accomplish this mission, we need to include humans from all walks of life. So, we actively seek to promote and celebrate diversity and inclusiveness in our embrace of human talent.

We welcome you as you are without regard to your gender, race, caste, color, age, sexual orientation, country of origin, religion, physical or neurological challenges, veteran status, or marital status.

Interested in this role?

CloudCover might be the right place for you, click on the apply button below and send in your resume.